At ESSENTIALS5IVE, we take great care in ensuring your order arrives safely, beautifully packaged, and in a timely manner.
Courier Services
All orders are shipped via DHL or First Flight couriers, selected based on destination and service availability.
Delivery Timeframes
* Within UAE: 1–2 working days from dispatch
* International & GCC: 3–5 working days from dispatch
Order Tracking
Once your order is placed, you will receive a confirmation email with your order number.
When your order is dispatched, your tracking number will be provided by email or your contact number, allowing you to monitor delivery directly through the courier’s website.
Shipping Rates
We provide Free shipping worldwide on all orders AED 2020 (approx. USD 550) and above.
Within the UAE
* Orders below AED 1000: AED 50 shipping fee
* Orders of AED 1000 and above: Complimentary delivery
International & GCC Shipping (Weight-Based)
Shipping fees are calculated based on total shipment weight, including packaging:
* 0 – 2 kg: AED 180 (approx. USD 49)
* 2 – 4 kg: AED 240 (approx. USD 65)
* 4 – 6 kg: AED 320 (approx. USD 87)
Currency conversions are approximate and may vary based on exchange rates.
Shipping Delays
While we aim for timely delivery, refunds will not be issued for delays caused by unforeseen circumstances or third-party couriers. We appreciate your patience and understanding.
Refunds, Returns & Exchanges
For ready made outfits, please follow the Refund policy (link) on our website.
For all pieces are made-by-measure, we do not offer refunds, returns, or exchanges.
• Custom & Standard Sizes: Every order is produced specifically for you and is therefore non-refundable and non-exchangeable. Please review size charts and product details carefully before ordering.
• Altered Outfits: Items that have been altered cannot be exchanged or refunded. If further alterations are needed, we’re happy to assist—customers are responsible for one-way shipping costs when sending the outfit back for adjustments.
• Fit Assistance: Need help choosing the right size? Contact us before placing your order and our team will gladly guide you.
Failed Delivery & Lost Parcels
Our courier makes up to three (3) delivery attempts to the address provided at checkout. It is the customer's responsibility to ensure someone is available to receive the parcel and that the delivery address and contact details are correct.
If all delivery attempts fail because the customer is unavailable or the details provided are incorrect, the parcel will be returned or held by the courier, and a redelivery fee will apply before we can ship again.
In the rare event that a parcel is declared lost by the courier, we will open a claim on your behalf and issue store credit for the value of your order, less any non-refundable shipping and handling fees. Refunds are not issued for delays or losses caused by third-party couriers or circumstances beyond our control.
Cancellation Policy
All orders are final once placed. As production begins immediately, cancellations or modifications are not possible after confirmation. Please ensure all details are correct before placing order.
Failed Delivery & Lost Parcels
Need Assistance?
We’re here to help with any questions or clarifications.
✉️ Email: info@byevefashion.com
Thank you for supporting ESSENTIALS5IVE and our made-by-measure order approach, allowing us to create high-quality pieces crafted just for you.
